24 Hour Appointment Cancellation Policy
Stylists and Colorists have a 24 hour cancellation/rescheduling policy. If you cancel or change your appointment with less than 24 hours notice, you may be charged a fee determined by your stylist based on your service. This policy is in place out of respect for our stylists, colorists and clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone from being able to schedule into that time slot.
Non-cancellations or “No shows” may be charged 100% of the original service booked to be paid to your stylist at your next scheduled visit. In the event you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments. However, you may be considered as a walk-in.
Late Guests Policy
We understand “life happens” . If for any reason you are expecting to be late by 15 minutes or more to your scheduled appointment, please call us! We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest scheduled that day. Please be aware that in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Tardiness may require rescheduling your appointment for another day.
Japanese Straightening, Color Correction, Hair Extensions and Perm
Please note that before making an appointment for Japanese Straightening, color correction, hair extensions and perm service, you need a sit-down consultation with our stylists. The consultation will be free of charge. In order to schedule and secure an appointment that takes longer than 3 hours for the service discussed during consultation we require a $50 deposit.
Confirmation Email or Text
As a courtesy, we make every effort to notify you of your appointment date and time. We will send the appointment reminder of your service one day prior to your appointment by email or/and by text message if we have your email or cell phone number on file. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.
Security Deposit Policy:
*100% deposits will be returned when the appointment is canceled at least 1 day before your appointment.
** Deposits will NOT be returned if you cancel the appointment on the same day or miss the appointment.
Why do we require a security deposit?
Due to the high demand of bookings we need to guarantee clients will show up on the day of their appointment.
Is the deposit used towards my visit?
Yes. Your security deposit will be used towards your services on the day of your appointment.
If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Redos are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing redos is that you call to reschedule the redo within one week of the original service and that the redo be scheduled within ten days of the original service with the same stylist who provided the service. However, in the case that the original stylist has no time available, or if you feel that the stylist is unable to provide the service, an exception may be made and the redo may be scheduled with another stylist. Please note, services received by apprentices are not guaranteed. Our salon stylists will not provide you with a redo for an apprentice service. You must schedule the redo with the apprentice who originally provided you with the service.
Hair Product Return Policy
We will only issue a full refund on hair products returned and unused within 7 days of purchase.